Helpful FAQs

Check out some of our frequently asked questions, or contact us if you have a specific issue.

  • Eftpos – All our taxis are equipped with EFTPOS unit, these accept all cards and credit cards. There is a 5 % service fee that is charged on all EFTPOS transactions.
  • Cash – Paying with Cash attracts no surcharge on top of the metered fare.
  • Corporate Account – Corporate accounts are available for approved customers. Contact us to organise an account.
  • Fixed Fare – Pay online at time of booking with your Debit or Credit card and you will be securely charged via Eway with no transaction fees. Any variation to route or change of destination may incur additional charges from the driver.

Our Drivers all undergo training with QLD Guide Dogs to enable them to better assist people with vision impairment and to understand the important role that guide dogs provide to their handlers. Refusal to carry an assistance animal by any driver is against the law. Transport of any non-assistance animals is at the drivers’ discretion, animals should be securely restrained whilst travelling.

Please contact us immediately either by filling out a contact form on this website or by calling. Please provide as much detail as possible about your lost item and the cab you were in. If you have a booking number or receipt on hand or the cab number and time of the job would this would assist. If no receipt was obtained please provide pickup and drop-off details.

Is your question not answered here? Please contact us, we’re always happy to help and to provide honest advice.